27 July 2007

Two Strikes for Amazon

This is strike two, Amazon.

I preordered HP and the Deathly Hallows before noon on the date required (July 17th) to get "guaranteed delivery". I wasn't banking on getting it then- I'm no Potterphile- but it would be nice to have it on the day of release so I don't hear spoilers, I thought.

So they ship the other portion of my order-- Kushiels Justice-- and I received that book. The 21st comes and goes. No shipment of Harry Potter. What the heck?

I check the estimated delivery date. July 28th-30th. Huh? Okay....so I check the help site. It claims that you must have ordered standard or prime shipping to get the book guaranteed on Saturday. Nowhere on my order form when I submitted it did it state that particular fact, or I would have been sure to choose standard shipping.

It's not THAT big of a deal, though, but it irks me that it's July 26th and it hasn't shipped yet How do they expect to meet the expected shipment date? So I e-mailed Customer Service about
it. They responded with what I thought: since I chose free shipping I wasn't guaranteed delivery on the 21st and my order was being prepared for shipment now. 

I get a shipping confirmation this morning. I go to track my package and they had changed the estimated delivery date to the 28th-31st. Again, not THAT big of a deal but all of this put together just bugs the crap out of me. Amazon used to be dependable and super fast and that seems to have gone out the window. Way to drop the ball. You'd better be glad I'm not a crazed Harry Potter fan!

For enlightenment, the first strike was when I preordered Guild Wars Nightfall. I was supposed to get a key to be able to play it two days earlier than everyone since I preordered. Amazon had nothing set up to give those out, in fact, I got the game several days after it had come out. So why did I PREORDER!? I'm never preordering a game from them again. Looks like books are out of the question too.

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Blogger parrots said...

That's pretty odd, I've never had issue with amazon. Then again, I've never tried to preorder anything from them...

7:38 AM  
Blogger TempestBrewer said...

Yeah it just seems to be with the preorders. They have gotten slower over time with everything else as well, though...

8:20 AM  

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